Why AI Isn't Winning Over Young Consumers in Customer Service

Artificial Intelligence was once hailed as the ultimate game-changer for customer service, promising to change the way we interact with companies. But according to a recent survey from Morgan Stanley, it seems that the younger generation isn't buying it. Despite the hype and advancements in AI technology, many people, particularly those poised to become future consumers, still prefer human interaction over AI-driven technologywhen it comes to customer service.